Monday, January 20, 2014

The End of the Neo 2

I just came across this post:
We have reached the end of our NEO 2 inventory, and we will no longer be producing any additional units—but this isn’t goodbye.

It's important to us that you know that while we have chosen to discontinue our production of NEO 2s, we will continue to maintain this site to provide the absolute best customer support for existing NEO 2 customers. For example:
We will continue to provide warranty replacements for qualified units, and repair services for non-warranty units.

All manuals and software updates will continue to be available on our website.

Free on-demand training for NEO 2 will remain available in our training center for you to use as needed.

Our customer care representatives are available to answer any questions you might have about NEO 2 or its associated programs and accessories.
This is too bad, but perhaps it was inevitable.[1] I still believe that there is room for a word processor appliance like the Neo, however.

The Dana seems to be still available, even (or perhaps because) its use and support for the Palm operating system is obsolete.

1. Apparently, the Neo was actually discontinued in late September 2013. I just did not know and found out only today. This Alphasmart forum should be of continuing interest as well.

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